Privacy Policy

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment providers)
• Account credentials and preferences
• Communication history and customer service interactions

Automatically Collected Information

When you visit our website, we automatically collect:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on our site
• Referring website and search terms used
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and important notices
• Personalize your shopping experience and recommend products
• Improve our website, products, and services
• Detect and prevent fraud and security issues
• Comply with legal obligations and resolve disputes

Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and fashion tips. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (payment processors, shipping companies, email providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, safety, or that of our users
• Consent: With your explicit consent for specific purposes

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for all data transmitted to our servers
• Secure payment processing through certified providers
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure data storage with backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements and track their effectiveness

You can control cookie settings through your browser preferences. Please see ourCookie Policy for more details.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Restriction: Request that we limit how we use your information
• Objection: Object to certain uses of your information, particularly for marketing

To exercise these rights, please contact us at privacy@hanabelle.com. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to:

• Provide you with our services and fulfill orders
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our products and services

When we no longer need your personal information, we will securely delete or anonymize it.

Your information may be transferred to and processed in countries other than Indonesia. We ensure appropriate safeguards are in place to protect your personal information, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct

Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us:

For urgent privacy matters, please mark your communication as "Privacy Request" to ensure prompt attention.