Returns & Refunds
We want you to love your purchase. If you're not completely satisfied, we offer easy returns within 30 days of delivery.
30-Day Returns
Return items within 30 days of delivery for a full refund
Quality Guarantee
Free returns for defective or damaged items
Easy Exchanges
Exchange for different sizes or colors hassle-free
How to Return Items
Our simple 4-step return process makes it easy to return or exchange your items.
Initiate Return
Contact us within 30 days of delivery to start your return process.
Get Return Label
We'll send you a prepaid return shipping label via email.
Pack & Ship
Pack items in original condition and attach the return label.
Receive Refund
Get your refund within 5-7 business days after we receive your return.
Need Help with Your Return?
Contact our customer service team for assistance with your return or exchange.
Return Policy Details
Understanding what items can and cannot be returned helps ensure a smooth return process.
Unworn Clothing
Items must have original tags and be in original condition
Accessories
Must be unused and in original packaging
Sale Items
Final sale items clearly marked are non-returnable
Gift Cards
Gift cards and digital products are non-returnable
Customized Items
Personalized or altered items cannot be returned
Swimwear/Intimates
For hygiene reasons, intimate apparel cannot be returned
Return Conditions
Items Must Be:
- Unworn and in original condition
- Tags still attached and intact
- In original packaging when applicable
- Free from odors, stains, or damage
- Returned within 30 days of delivery
Please Note:
- Return shipping fees may apply
- Original shipping costs are non-refundable
- Sale items may have different return terms
- Refunds processed to original payment method
- Processing may take 5-7 business days
Frequently Asked Questions
Find answers to common questions about our return and refund process.
How long do I have to return items?
You have 30 days from the delivery date to initiate a return. Items must be unworn with original tags attached.
Who pays for return shipping?
For items returned due to defects or our error, we provide free return shipping. For other returns, a small return shipping fee may apply.
Can I exchange items instead of returning?
Yes! We offer exchanges for different sizes or colors. Contact our customer service team to arrange an exchange.
How long does it take to process my refund?
Refunds are processed within 5-7 business days after we receive your returned items. You'll receive an email confirmation when your refund is processed.
Can I return items purchased with a discount code?
Yes, but the refund amount will reflect the discounted price you paid, not the original full price.
What if my item arrives damaged?
Contact us immediately with photos of the damaged item. We'll provide a full refund or replacement at no cost to you.
Need More Help?
Our customer service team is here to help with any questions about returns, exchanges, or refunds. We typically respond within 24 hours.